Location: Johannesburg, ZA
Senior Customer Relationship Manager
Job ID - 5768
KEY RESPONSIBILITIES
- Scheduling of business appointments with client base/book
- Achieve individual targets
- Identify & grow client base and revenue through selling of additional supply chain products
- Establish customer needs, developing opportunities and grow customer base
- Update call and REACH reports
- Prepare and present proposals and presentations to clients
- Effectively and efficiently deal with client queries
- Identify and escalate possible threats to existing business
MINIMUM REQUIREMENTS
- Minimum requirement is a Matric (Grade 12) qualification
- Bachelor’s Degree or similar qualification and/or similar experience
- 5 Years corporate experience in managing a portfolio of clients
- Need to have worked for reputable corporates
- Proven track record of having made target
- Industry experience advantageous. Understanding of full supply chain (Freight, International & Warehousing products)
- Experience in presentation and negotiation of business solutions at senior management level
- Valid Code 08 driver’s license and own reliable transport
SKILLS
- Sound negotiation skills
- An eye for business opportunities
- Ability to work independently with minimum supervision
- Communication and Interpersonal Skills
- Problem solving and creative thinking
- Customer Service orientation
- Relationship Building
COMPETENCIES
- Integrity
- Problem solving
- Planning and organising
- Building and maintaining relationships
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