JRRL have an exciting new opportunity for an Administrator to join their market leading client. This is a hybrid role and a fantastic opportunity to take on an interesting and varied role and to really make it your own. Providing excellent administrative support to the online team, you will liaise with clients regarding general on-line support enquiries and resolve queries efficiently and professionally in a timely manner. Producing accurate reports and spreadsheets for management along with carrying out general administration tasks to prescribed standards.
Duties for the Administrator:
Liaise with clients regarding general on-line support enquiries and resolve queries efficiently, in a timely manner, escalating issues where necessary
Promote the benefits of the on-line system and provide guidance to clients on its use
Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met
Set up new commercial cases using the case management system and allocate as appropriate
Issue standard information requests on residential and commercial cases
Deal with incoming and outgoing post, scanning, photocopying and stationery queries
Update and maintain database data so that systems accurately reflect current position at all times and prioritise current and potential prospects
Deal effectively and professionally with telephone, email and mail enquiries from internal and external clients, and take actions to ensure that enquiries are handled appropriately and within service standards
Produce daily, weekly and monthly reports to clients, management and to accounts
Chase outstanding premiums, deal with payment queries and general account enquiries
Deal with general client admin e.g. changing passwords and setting up new users
Carry out proactive welcome calls for new users, arranging and carrying out demos for clients as required
Assist in telephone and email campaigns and convert potential business
Model and promote values in all aspects of your daily work (Integrity,
Commitment, Teamwork, Service and Leadership)
Undertake other reasonable duties as assigned by line manager
Assist with any ad-hoc work or projects as required by your manager
Continual development of industry/marketplace knowledge
Person Specification for the Administrator:
Excellent verbal and written communication skills
Competent in using Microsoft Office Suite
Ability to organise own time and prioritise workload to tight deadlines whilst maintaining a high attention to detail
Ability to develop and maintain strong internal and external working relationships
Displays a flexible, adaptable approach and always rises to new challenges
Questions the way we operate and helps the department to work smarter not just harder
Is aware of personal development needs and raises issues with manager to help improve effectiveness
Takes on board comments about development needs and is always willing to learn
This role is a full-time, permanent position
