Great opportunity to join a busy and integral team as a Technical Team Support on an initial 12-month fixed term contract basis. Supporting the effective operation of a Utilities Metering Department.
Ensuring the metering database is accurately maintained and kept fully up to date. Monitoring and dealing with customer queries in Jira, responding to email and telephone enquiries accordingly.
Providing external customers with updates and updating customer portfolio statuses. Providing remote fault investigation and information around the customers meter queries, escalating the issue if more complex to a different internal team.
Processing of orders, overviewing and then arranging the delivery of the electricity/utility meters and ensuring the order is fulfilled. Various administration tasks and looking at information and data which would very much suit an analytical mind.
This role would suit a graduate with a high attention to detail, who enjoys working on systems, excel and also enjoys customer interaction via phone and through email communication. You will already possess a minimum of 1-2 years’ experience working in a commercial office environment.
The role offers hybrid working of two days in the office and three days working from home each week. A competitive salary, fantastic training and great company benefits on offer.
Skills/experience and attributes:
- Degree educated
- Minimum of one year commercial office experience
- Intermediate level of Word, Excel and Outlook (particularly Excel)
- Experience of Jira is desirable
- Strong administrative skills
- Keen eye for detail
- Analytical mind
- Clear and concise communicator, verbal and written
- Confident with using different computer systems and databases
- Strong problem-solving skills
- Professional and friendly nature
- Some exposure to a commercial office environment would be preferred
- Good listener
- Solid customer service experience
