Are you an experienced customer service professional with a background in New Build Housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Birmingham office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
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Competitive basic salary (D.O.E)
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Generous annual leave entitlement + bank holidays
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Bonus potential
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Potential future career growth
What are we looking for?
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Experience working in a customer services role, ideally within the new build housing or property sectors.
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Ability to provide concise and accurate written or numerical reports when required
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Confident communicator both verbally and written
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Good computer skills (especially Word and Excel)
Key Responsibilities:
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Manage all communication and administration related to Customer Care.
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Resolve validated complaints efficiently, seeking direction when necessary.
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Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
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Update and maintain defect records accurately.
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Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
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Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
IF THIS IS YOU, WHY NOT APPLY NOW
