SUPPORTING FUTURESWe’re on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes as part of our Communities Service, on a 12 month fixed-term contract . Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.You’ll assist in the delivery of a broad range of services to some of our most vulnerable customers across our Daventry district, using your practical knowledge and problem-solving to provide a customer-focussed approach.You’ll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services.You’ll also be looking for a challenge which will put your knowledge of housing law and customer focus to excellent use when dealing with anti-social behaviour, tenancy issues, property viewings and sign-ups with new customers.A few key points from our role profile:Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.Consult with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.Liaise with the Communities Team where action is required and in response to unacceptable and anti-social behaviour which is impacting on the wider community.Support Community Housing Officers in collating evidence to support any necessary action as required.Promote community engagement activities by supporting community groups and events in communal areas/centres.Programme and install any enhanced or upgraded Telecare or Assistive Technology for Futures’ customers.Attend any faulty Telecare equipment as and when required during normal working hours across the Group.Futures who? We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here. So, what’s in it for me!If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.Salary: £31,289Location: Daventry, NN11 8PB
