Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world
Salary: £34,068.06
Location: East Midlands Gateway
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
The role is instrumental in supporting the key account managers and our operations team in delivering the operational service to our clients. You’ll be the first point of contact for our clients, operations, and transport teams. Daily you will create reports for the clients which will include stock levels and shipment status which allows the clients to deliver exceptional service to customers.
Your tasks
Managing daily operational performance and KPI achievement
Manage inbound deliveries, outbound deliveries, returns, and the transfer of related information back to customers and resolve any related issues.
Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions
Participate in monthly and quarterly client meetings, providing insight for all service-related matters.
Investigate and resolve any customer queries in line with their SLA
Manage operational and transport performance for launch events
Analyse information for weekly KPI reports and provide written investigation results and corrective action
Analyse scheduled cycle count data and follow up actions in line with customer requirements and agreed process
Maintain client-relevant performance reports including open orders, returns, and backlogs.
Support the preparation and compilation of data for monthly customer statements/invoicing (service statements, transport cost statements, Intrastat, transport overviews)
Provide operational data to support monthly invoicing processing
Identify and record VAS tasks performed and ensure costs are captured
Analyse client forecasting and highlight potential issues i.e. capacities or consumable volumes
To ensure that all claims for loss or damage are administered in line with the published process.
Complete daily/weekly carrier-related reporting. Investigate any problems and lead improvement opportunities.
Your profile
You’ll be customer-focused with a proactive approach to problem-solving as well as:
Confident when dealing with complex multi-department situations.
Able to communicate effectively through both oral and written methods
Highly organised with the ability to prioritise workload and deal with conflicting priorities.
Analytical skills with the ability to translate the information into an easy-reading format.
Good PC skills, including, Microsoft packages, and has worked with SAP WMS and Power BI
Excellent stakeholder management
What we offer
25 days annual leave plus 8 bank holidayswith the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Benefit Hub
Free Parking Profile
