Dublin Express is currently hiring Full Time Customer Service Advisors to work onsite at Dublin Airport — one of Europe's busiest international transport hubs.
In this role, you'll be the first point of contact for travellers arriving in or departing from Ireland. You'll be responsible for delivering clear information, resolving queries, and ensuring a smooth experience for those using our services. Whether it's a visitor's first time in Dublin or a frequent traveller, you'll represent Dublin Express with confidence, efficiency, and professionalism.
Location: Dublin Airport, working outside Terminal 1 and 2
Shift Pattern:
Alternating shifts (Monday–Sunday)
07:00 – 15:30
08:00 – 16:30
10:00 – 18:00
16:00 – 00:30
Flexible availability including weekends and bank holidays
Please note: We are currently unable to offer visa sponsorship for this position.
What you'll do…
Act as the first point of contact for all customers, providing clear and accurate information
Sell tickets and travel products using our hand held systems, accepting both cash and card payments
Assist customers during service changes or delays by offering alternative travel options
Handle luggage and assist with coach boarding
Maintain high safety and operational standards across the station
Communicate with team members and drivers to ensure smooth day-to-day running of services
What we're looking for …
Strong communication skills with a clear, direct approach
Previous experience in a front-line or fast-paced customer-facing role
Previous experience cash handling
Confidence working independently and making decisions on the spot
Good physical stamina, working outdoors for extended periods
A practical, solution-focused mindset with a strong sense of responsibility
What we'll offer you...
23 days annual leave + Bank Holidays
Company pension after 6 months service
Private online GP service
Access to our Employee Assistance programme
Employee discounts
Free coach travel on the National Express Ireland network
Opportunities for career progression within the business
This role is ideal for individuals who enjoy fast-moving environments, take pride in representing a professional brand, and can deliver reliable service to people from around the world.
We may close applications early if we receive a high volume of interest, so don't delay – apply today!
Things to Note...
We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
