Customer Service Call Handler
Location: Rotherwas, Hereford (5 days on site)
Contract: 6-month temporary contract – ending 31st May
Hours: Monday to Friday, 8:00am – 4:00pm
Randstad Sourceright are recruiting on behalf of Balfour Beatty, a leading infrastructure and services business, for a Customer Service Call Handler to join their Public Realm contract team in Hereford.
Key Responsibilities
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Handle inbound calls from members of the public and internal stakeholders.
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Log and triage reports related to highways and public realm issues, such as flooding, potholes, graffiti, street lighting, and environmental concerns.
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Liaise with operational teams, inspectors, and project managers to ensure issues are resolved efficiently.
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Provide clear, timely updates and maintain a professional and helpful approach.
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Support the wider customer service team with varied day-to-day queries and admin tasks.
Candidate Profile
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Previous experience in a customer service or call handling role.
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Excellent communication and interpersonal skills.
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Able to remain calm and professional under pressure and when dealing with difficult or frustrated callers.
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Strong attention to detail and ability to record information accurately.
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Confident using computer systems and multitasking in a fast-paced environment.
Why Join?
You will be joining a supportive and friendly Customer Service team of five, working at the heart of Balfour Beatty’s Operations Control Hub in Hereford. This is a fantastic opportunity to contribute to essential local services, representing Balfour Beatty and Herefordshire Council to the public, and ensuring the smooth running of highways and environmental maintenance operations