Job Title: Spa Manager and Administrator

Location: Pretoria East

Employment Type: Full-time

About the Role:

We are looking for an experienced and dedicated Spa Manager and Administrator to oversee the daily operations of our luxurious spa located in Pretoria East. This role requires a hands-on leader who can manage spa services, staff, and finances efficiently. Our ideal candidate has experience in delivering exceptional client experiences and running a high-standard facility within a 4/5-star environment.

Key Responsibilities:

- Oversee and manage all daily operations of the spa to ensure smooth, efficient, and high-quality service.

- Manage financial aspects of the spa, including budgeting, cost control, and financial reporting.

- Lead and motivate a team of spa therapists, front desk staff, and other team members to deliver exceptional customer service.

- Develop and implement marketing strategies to attract new clients and retain existing ones.

- Ensure all spa operations adhere to health and safety regulations, industry standards, and our brand's quality expectations.

- Maintain inventory and manage supplier relationships to ensure timely availability of spa products.

- Address and resolve client queries, complaints, and feedback to improve the overall guest experience.

Requirements:

- Minimum of 3 years of experience managing a spa, preferably within a 4/5-star hotel or high-end spa environment.

- Proven track record in financial management and staff leadership.

- Excellent communication and interpersonal skills.

- Strong understanding of customer service and spa industry standards.

- Experience with spa management software is an advantage.

Benefits:

- Competitive salary based on experience as provided by the bargaining council

- Opportunity to work in a prestigious location

- Professional development and training opportunities

Soma Spa Recruitment

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Spa Manager & Administrator