REPORTS TO TITLE: Senior Project Manager, Associate Director GPM

BUSINESS FUNCTION/ SUB-FUNCTION: Operations/ Global Project Management

LOCATION: Any

FLSA STATUS (exempt or non-exempt): Exempt

ROLE PURPOSE

The Project Manager is responsible for the planning, execution, and completion of projects considering budget, timelines, resources, and task management. The Project Manager will communicate transparently and timely with the assigned Signant Health clients and internal stakeholders. He/she will manage project risks and ensure timely resolution while reporting on project status with the appropriate internal and external stakeholders.

The Project Manager contributes to the implementation of company-wide process improvements to ensure effective and efficient project delivery. This role requires an effective leader that excels in problem-solving, is able to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

KEY ACCOUNTABILITIES - Function

Manage and lead the initial project delivery tasks, including, but not limited to the software development lifecycle (SDLC) of Simple to Medium complexity studies.
Ensure project systems are built and released in accordance with client expectations, inclusive of leading the project system change control process.
Support the implementation of complex, multi-product projects as needed.
Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
Review, approve, and maintain project and corporate systems and documentation.
Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
Responsible for the quality of communication with clients - cadence, content, and audience. Serves as the primary contact for customers on assigned projects.
Accountable for the financial health of the assigned projects, including vendor services, licensing, payments, invoicing, devices, resource assignments, and vendor management activities.
Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
Responsible for the identification and documentation of Incident Reports with the Quality Management group (Inclusive of Client Notification and Closure).
Responsible for reporting project status updates.

KEY ACCOUNTABILITIES – Role

As a Project Manager, the employee is expected to recognize the importance of and to create a culture of process improvement with a focus on streamlining processes, adding value to the business, and meeting client needs.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining processes, adding value to the business, and meeting client needs.
Responsible for compliance with Company Procedures in support of client deliverables.
Recognize, exemplify, and adhere to the company values which center around our commitment to People, Clients, and performance.

DECISION MAKING AND INFLUENCE

Demonstrated ability to lead through influence.
Capable of weighing risks and making decisions that align with Signant values and strategy.
Manage customer escalations effectively, with follow-up and closure.

KNOWLEDGE, SKILLS & ATTRIBUTES

Bachelor’s degree or equivalent or relevant experience.
Understanding of the software development life cycle and the specification and configuration of software products.
Able to multi-task and work with multiple team members.
Must have excellent time management, communication (oral and written), and organizational skills.
Must be detail-oriented and focused on first-time quality delivery.
Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint.
Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget.
Must be comfortable speaking in front of diversified and/or large audiences.
Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills.
Must have experience in a Project Management role OR equivalent.
Must show initiative and be able to work independently as needed.
Background in Pharmaceutical, Medical education, and/or CRO.
Experience of clinical trials/pharmaceutical industry/life sciences.
Ability to travel for business trips (overnight business trips could be expected quarterly).
Experience/understanding of the clinical research environment and GCP principles is preferred.
PMP or equivalent certificate.

ROLE DIMENSIONS

Direct Reports: None

Indirect Reports: None

Travel: 0 - 25% of International / domestic travel

Budget Responsibility: N/A

Job Family: Operations - GPM
Job Function: TMP-External Project/Program Management

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