Minimum Requirements and Key Competencies:

Strong administrative skills, including being deadline-driven.
High levels of ethics.
Computer literacy.
Excellent verbal and written communication skills.
Ability to think independently and critically about an issue and propose solutions.
A high level of judgement, confidence and decisive approach.
Analytical, problem solving and critical thinking skills.
Ability to manage a caseload and work under pressure.
Take initiative in personal development.
Proper record keeping.
Time management.
Team player.
Ability to perform in a high-pressure environment.

Responsibilities:

Receive investigation file and identify areas that require further investigation to dispose of a complaint.
Request further information from parties to a complaint where required.
Identify the need for and request expert reports in appropriate matters.
Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
Ensure that procedural fairness requirements are adhered to.
Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
Ensure all information is captured and processed on the OPFA case management system.
Ensure that the submitted draft determinations are of a high quality.
Ensure adherence to approved workflow process of the organisation.
Participate in identifying and reporting risks and challenges experienced by the team in dealing with parties or stakeholders.
Adhere to all deadlines and turnaround times.
Adherence to organisational values.
Assist with projects/ad hoc tasks as and when required.
Submit weekly and monthly statistics to the Team Leader.
Prepare records for the Financial Services Tribunal or High Court.

Behavioural Attributes:

The ideal candidate must be results-driven, passionate about service delivery, and able to thrive under pressure while respecting deadlines. They should demonstrate high levels of professionalism, be energetic, outcome-focused, and a strong team player with excellent communication skills and integrity.

Minimum Qualifications:

LLB degree (Bachelor of Laws).
Minimum 5 years post articles experience as an admitted attorney, practising advocate, prosecutor or other relevant experience.
Knowledge and understanding of the appropriate legislative and regulatory frameworks.
Legal research.
Ability to assess facts, interpret legislation and draft legal documents.
Experience in the financial services sector will be an added advantage.
Extensive knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator.

Additional Information:

Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.

Remuneration:

OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.

The OPFA is an equal opportunity employer, so preference will be given to candidates from the designated groups in line with the organisation’s employment equity plan. Persons living with disability are highly encouraged to apply.

The OPFA reserves the right not to make an appointment. If you do not receive any response within four weeks of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates.

In accordance with the POPI Act 4 of 2013:

All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 6 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorization to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.

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Office of the Pension Fund Adjudicator

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