Job Responsibilities

Coordinates conference and banqueting activities within the hotel including weddings.
Coordinates events, gala dinners, and weddings.
Handles quotations, reserves rooms, makes spa bookings, and restaurant bookings.
Ensures that standards are maintained in banqueting venues and outlets at all times in relation to service delivery and hygiene requirements.
Adheres to standardized portions and is responsible for controlling food, beverage, and labor costs in alignment with business trends.
Ensures that conference coordinators receive a welcome pack and briefing on arrival and raises charges daily.
Ensures that post-conference briefings take place with conference coordinators on the last day, and the account is signed off for payment.
Contributes to guest satisfaction by ensuring that it is established and maintained by the employees of the Banqueting Department.
Ensures that all reports associated with the department are produced on time and are accurate.
Supplies relevant information to other departments timely to assist them in planning and running their departments.
Keeps records and maintains filing systems within the Banqueting Department.
Keeps follow-up files and records actions that have to be taken.
Converts enquiries and provisional bookings into confirmed bookings.
Enters all bookings into the conference and banqueting diary/Opera.
Attends regular meetings with the Hotel Management to determine the success of bookings and methods of approach.
Prepares guest accounts in accordance with the company policies and procedures.
Coordinates services with outsourced suppliers.

Requirements

Diploma in hospitality or tourism.

Minimum of 2 years experience.

Opera knowledge is an advantage.

Job Type: Full-time.

Pay: From R16,000.00 per month.

Application Deadline: 2024/09/27
Expected Start Date: 2024/10/05.

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Irene Country Lodge

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