Support and Backup Administrator (JG P9) Ref No: S190006

Employment type: Permanent

Job Purpose:

To respond to user-initiated enquiries ensuring a timely resolution/fulfilment to user requests, incidents, questions and complaints and to provide day-to-day hands-on support to the organization’s ICT support requirements. To ensure the backup administration for both on premise and cloud backups, troubleshooting unsuccessful backups, ensuring all jobs complete successfully. Provide reports and ensuring restore simulations.

Required Minimum education/training:

Matric/Senior Certificate
Diploma in IT
Backup Certification

Required Minimum work experience:

1 year experience as ICT support
3 years backup experience on premise
2 years’ experience in cloud backups

Key performance areas:

To respond to user-initiated enquiries ensuring a timely resolution/fulfilment to user requests, incidents, questions and complaints in relation to backup and support.
Ensure that there are backups available for restores in the event of failure.
Proactive Monitoring and Management of Service levels within the backup environment.
To report on performance and to identify and escalate performance constraints.
Manage on premise and cloud backup environment.
Ensure backups and restores are done as per schedules.
Ensure all exceptions are managed and reported on a daily basis.
To manage relationships with key stakeholders and ICT partners.

Background verification, including criminal record and citizenship checks, is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.

Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

CIPC reserves the right not to fill an advertised position.

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

To apply click this link: or visit the CIPC website at .

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7197 / 7075 / 087 260 1554.

Closing date: 03 October 2024

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Support and Backup Administrator JG P9